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FREQUENTLY ASKED QUESTIONS
What is "Function"?
Passage Function: Knob or lever set most commonly used in hallways where a locking feature is not required.
Privacy Function: Knob or lever set most commonly used in bathroom or bedroom; can be locked from the inside with a push button emergency release feature.
Keyed Entry Lockset: Entrance lockset which is locked by a key from exterior and thumb turn from interior. Can either be unlocked by a knob or lever.
Dummy Trim: Dummy for one side of door. Used for door pull or as matching inactive trim.
Storeroom Lock: Outside knob is always locked. Entrance by key only. Inside knob/lever always unlocked.
What is a "Single Dummy(half Dummy)" or "Dummy Pair(Full Dummy)"?
Full Dummy
Decorative handleset, lever, or knob used on the non-working door of a double door unit. Full
dummy trim on both sides of the inactive door.
Half Dummy
A single knob or lever for a non-latching door. Half dummy is only used on outside of the
door. Most commonly used for a push / pull application or on a closet door that does not
have a latch.
How do I determine "Handing"?
The hand of the door is determined by standing facing the outside of the door.
What is "Backset"?
The horizontal measurement from the edge of the door to the center point of the hole through
the door.
What is "Latch Bolt"?
The bolt that retracts when either the knob or lever is turned, or when the thumbpiece which
operates the handleset, is pushed down.
Round Corner Square Corner Drive-In
What is single cylinder vs. double cylinder?
Single Cylinder: Key operates the lock from outside; turn piece operates the lock from inside.
Double Cylinder: The lock operates by key from either side; no turn knob. Frequently used for security when door has glass inset. Double-cylinder locks on residences and any door in any structure which is used for egress are a safety hazard in times of emergency, and their use is not recommended. Installation should be in accordance with existing codes only.
What is Strike?
The metal part mounted onto the doorframe. There are various types such as round and square and are supplied by function. (*Strike plates are specific to manufacturers and models.)
Full Lip Strike-Round Corner Deadbolt Strike-Round Corner Deadbolt Strike-Square Corner
What does "Key different", "Key Alike" and "Custom Key" mean?
“Keyed Differently” will be keyed with a different key.
"Keyed Alike” will be keyed to use the same key.
Only same brand keys are possible to make Keyed Alike.
For example, Schlage locksets CAN NOT be keyed to match your Kwikset locksets.
You will receive 4 keys for 2 keyed-alike locks, 5 keys for 3 locks and 6 keys for 4 locks.
*additional charge and shipping time for "Keyed Alike” option.
What are some other Commercial Lock Functions?
Knob/Lever Functions
Exit Lock: Blank plate outside. Inside lever always unlocked.
Keyed Entrance/Office Lock: Push-button locking. Push-button locks outside lever until unlocked with key or by turning inside lever.
Keyed Entrance Lock: Turn/push-botton locking; pushing and turning button locks outside lever, requiring use of key until button is manually unlocked. Push-button locking; pushing button locks outside lever until unlocked by key or by turning inside lever.
Keyed Classroom Lock: Outside lever locked and unlocked by key. Inside lever always unlocked.
Keyed Storeroom Lock: Outside lever fixed. Entrance by key only. Inside lever always unlocked.
Hotel/Motel Lock: Outside lever fixed. Entrance by key only. Push button in inside lever activates visual occupancy indicator, allowing only emergency masterkey to operate. Rotation of inside spanner button provides lockout feature by keeping indicator thrown.
Interconnected Lock Functions
Entrance, Single Locking: Deadbolt thrown or retracted by key in upper lock from outside or by inside turn unit. Bolt automatically deadlocks when fully thrown. Latch bolt retracted by lever from either side. Inside lever retracts deadbolt and deadlatch simultaneously for immediate exit.
Entrance, Double Locking: Deadbolt thrown or retracted by key in upper lock from outside or by inside turn unit. Bolt automatically deadlocks when fully thrown. Outer lever unlocked by key when locked by turn button on inside lever. Turning inside lever retracts deadbolt and deadlatch simutaneously for immediate exit. Latch automatically deadlocks when door is closed.
Storeroom Lock: Deadbolt thrown or retracted by key from outside or by inside turn unit. Bolt automatically deadlocks when fully thrown. Outside knob/lever is fixed. Entrance by key only. Turning inside knob/lever retracts deadbolt and latch simultaneously for immediate exit.
Classroom Lock: Deadbolt operated by key from outside or by turn unit from inside. Bolt automatically deadlocks when fully thrown. Outside lever is locked and unlocked by key from outside. Turning inside lever retracts deadbolt and latch simutaneously for immediate exit. Latch automatically deadlocks when door is closed.
Deadbolt Functions
Single-Cylinder Deadbolt Lock: Deadbolt thrown or retracted by key from outside or by inside turn unit. Bolt automatically deadlocks when fully thrown.
Double-Cylinder Deadbolt Lock: Deadbolt thrown or retracted by key from either side. Bolt automatically deadlocks when fully thrown.
One-Way Deaadbolt Lock: Deadbolt thrown or retracted by key only. Blank plate inside. Bolt automatically deadlocks when fully thrown.
Classroom Deadbolt Lock: Deadbolt thrown or retracted by key outside. Inside turn unit will retract bolt only. Bolt automatically deadlocks when fully thrown.
Cylinder Lock: Deadbolt thrown or retracted by key from one side. No inside trim. Bolt automatically deadlocks when fully thrown.
Door Bolt: Deadbolt thrown or retracted by turn unit only. No outside trim. Bolt automatically deadlocks when fully thrown.
What does Grade 1, 2, or 3 mean?
Industry grades do reflect quality and durability.
In cycle tests, for example, a Grade 2 lock need only function for 400,000 cycles,
while a Grade 1 lock must meet at least 800,000 cycles.
Grade 3 locks must complete at least 200,000 cycles.
A grade 1 key in knob must hold up to 300 lb-in and a lever lock must withstand 450 lb-in.
A grade 2 key in knob, must hold up to 150 lb-in and a lever must hold up to 225 lb-in.
A grade 3 requires a key-in-knob to withstand at least 120 lb-in and a lever lock must withstand at least 180 lb-in.
Grade 3 is suitable for residential use.
Grade 2 is suitable for residential and light commercial use.
Grade 1 is suitable for heavy commercial use.
Grade 2 certainly seems to offer excellent security and durability for residential applications.
MANUFACTURER CONTACT INFORMATION
Schlage
Home Page: http://www.schlage.com/
Customer Service: http://consumer.schlage.com/customerservice/default.asp
Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty Information: 1.888.805.9837
All Other Inquiries: 1.800.847.1864
Canada Customer Support
Within Canada & US: 1.800.900.4734
Mexico Customer Support
From within Mexico: 1.800.506.7866
From outside of Mexico: 52 81 1001 6900
Kwikset
Home Page: http://www.kwikset.com/
Customer Support: http://www.kwikset.com/Support/default.aspx
Kwikset Consumer Service: 1-800-327-LOCK (5625)
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610
Dexter
Homepage: http://www.dexter.ingersollrand.com/
Products and Templates: http://www.dexter.ingersollrand.com/products.asp
Dexter by Schlage
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
Phone: (800)847-1864
Baldwin
Home Page: http://www.baldwinhardware.com/
Installation Guides: http://www.baldwinhardware.com/install_guides.aspx
Product Templates: http://76.10.195.201/pro/install/templates.asp
Installation Guides: http://www.baldwinhardware.com/install_guides.aspx
Baldwin Hardware Corporation
841 East Wyomissing Boulevard
Reading, PA 19611
Consumer Services Help Line: 1-800-566-1986
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