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Baldwin Reserve La Jolla Handleset (LAJ)

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Amazing quality handleset. Superb customer service. When they discovered the round rosette for the handleset I ordered was an additional 3 week wait time, I received a phone call within an hour of placing the order. Yes, an actual human called me! I switched to the square rosette that was in stock and I had my new door handleset within a few days. Also, when I couldn't find the thicker door set I purchased with the lock, I emailed customer service, and once again a real live human being answered me and asked that I check the shipping box fully and if I didn't have the set they would mail it out to me first thing Monday. Dug out the box and there it was hiding underneath some bubble pack. I haven't been this pleased with customer service in years. Top notch all the way around and great prices. They're like a unicorn! I'll definitely be a repeat customer.
Date Added: 07/23/2016 by Victoria Hughes
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