For all returns, please request Return Goods Authorization (RGA) by emailing the request to email@example.com.
All returns must accompany RGA so the returns received at the warehouse can be credited to the original order.
Returns need to be made within 30 days after receiving the order. Returns and exchanges may not be possible after 30 days.
For defective merchandise, you will receive RGA and paid return shipping label. Full refund will be issued to the original method of payment.
For any other returns, there will be 30% restocking fee.
For exchanges, there will be 25% restocking fee.
Special order items are typically not returnable or has higher restocking fee depending on the manufacturer's restocking fee.
Returns must be made in the unused, resalable condition in the original packaging. Returns that do not meet this condition may not be fully refunded.
Emtek Brass Argos Door Lever (AG)
Emtek Brass Freestone Door Knob (FRK)
Baldwin Prestige Pistoria (PAH) Handleset w/ Madrina Lever